Refund policy

Returns & Cancellations Policy

Right of Withdrawal (EU Customers)

If you are based in the European Union, you have the right to withdraw from your order within 30 days of receiving the last item in your order, without giving any reason. This window is extended if it falls over a weekend or public holiday.

To exercise your right of withdrawal, log in to your account and open the relevant order to submit a return or cancellation request: Manage your orders

Cancellations

You may cancel your order at any time before it is fulfilled. As our products are made to order via our print-on-demand partner, orders are sent to production promptly — so please submit any cancellation request as soon as possible.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Once your return request is approved, we will provide return instructions. Return shipping is free of charge for EU customers.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalised items). Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund.